Refund & Return Policy

At Q•Deux, every order is created with care and attention to detail.
We value fairness, transparency, and your satisfaction.
Please note the difference between personalized planners, the Anti-Burnout Planner, and standard products before requesting a return.

Personalized planners — such as the Q•Do Personalized Life Plan and other custom designs — are non-refundable and non-returnable, since each one is individually built for you. However, if something doesn’t feel right or if you notice any issue, please contact us — we’ll review your plan and make the necessary corrections.

The Anti-Burnout Planner is also non-returnable, but if there’s any issue or defect, we’ll correct or replace it.

All other non-custom items (such as accessories or stationery) may be eligible for return within our 30-day policy and are subject to a 25 % restocking fee.

If something isn’t right, please reach out to info@qdeux.com — we’ll take care of it.

1. Policy Duration

Our standard return policy lasts 30 days from the date you receive your order. After 30 days, we’re unable to offer a refund or exchange for non-custom items.

2. Return Eligibility

To qualify for a return, your item must be unused, in its original condition, and in the original packaging. A receipt or proof of purchase is required.

3. Shipping & Restocking Fees

Customers will only be charged once for shipping (including returns). A 25 % restocking fee applies only to eligible, non-custom products such as accessories or stationery — not to the Anti-Burnout Planner or personalized planners.

4. Personalized Planners & Anti-Burnout Planner

Because personalized planners are built uniquely for each individual, refunds and returns are not available once work has begun. However, if anything feels off — whether it’s content, tone, or layout — please email us at info@qdeux.com, and we’ll happily correct it. The same applies to the Anti-Burnout Planner — if something isn’t right, we’ll fix or replace it promptly.

5. Unjustified Returns

Returns or refunds based purely on a change of mind or preference are not supported, as they are not related to product quality.

6. Refund Processing

Approved refunds (for eligible non-custom items) will be issued to your original payment method or as store credit. Please include your order number when contacting us for quick assistance.

Need help?
If something doesn’t feel right, please contact us at info@qdeux.com — we’ll review your order and make it right.